Trainer - HOST

Springer-Miller Systems

Website :

www.springermiller.com

Location :

Stowe, VT or Henderson, NV

Job Type :

Full Time

Company Description :

Founded in 1984, Springer-Miller Systems develops comprehensive property management systems for the world’s finest hotels, resorts and spas. With the ATRIO® Guest Experience Management platform, Springer-Miller Systems has pioneered and delivered a new generation of technology for the hospitality industry; moving hospitality to the cloud, a new user experience, and to a new way of doing business. Springer-Miller also offers the SMS|Host Hospitality Management System, the first guest-centric property management system, and SpaSoft®, a fully integrated, dynamic spa and activities management solution.

Job Description :

POSITION
The Trainer is responsible for preparing, facilitating, and performing on-site and online application implementation and training. Software training focused implementation projects including new installations, conversions, installed account audits and training, go live support, and post installation support will be performed. This position requires frequent travel and may require working varying shifts, long hours, and weekends.

JOB RESPONSIBILITIES
Reporting to the Training Manager, the core responsibilities of the position are:

• Provide live on-site and online software training to clients on SMS products.
• Create, document, and educate clients on customized procedures regarding the use of SMS products.
• Install and upgrade SMS products.
• Assist clients with customizing the configuration of SMS products.
• Keep up to date on all software changes and enhancements.
• Participate in the development of new installation and training materials.  Assist in evaluation and revision of courses and course materials.
• Learn additional software packages, modules, or operating system platforms as directed.
• Write product related documentation and perform product testing.
• Provide go-live support to properties after each installation.
• Function as part of the support team when in the office and not scheduled for other duties.
• Complete assigned projects in a timely manner and update management on project status.
• When applicable, assist Senior Trainer as directed.
• Other duties as assigned.

• Minimum of a high school diploma is required.
• Experience in hotel, dining and/or spa operations is ideal.
• Experience in public speaking and education is ideal.
• Previous customer service or support and basic technical experience required.
• Ability to learn quickly when facing new problems with minimal supervision.
• A strong work ethic and capacity to succeed in a fast-paced environment, while meeting assigned deadlines.
• Must be able to work under pressure and have an aptitude for logical problem solving
• Develop and maintain relationships with fellow team members and customers.

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