Support Level II

EWS Group

Apr 26, 2018

Website :

Location :

Grand Junction, CO

Job Type :

Full Time

Company Description :

Efficient Workflow Solutions (EWS) was established in 2004 with the mandate to be the leading provider of business software for the moving industry.  EWS is committed to maintaining its leadership position in the moving industry by investing more dollars into research and development than all of its competitors combined.
EWS is a subsidiary of Jonas Software, the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage, Attractions & Leisure, and Fitness & Sports industries. Across these seven vertical markets, Jonas is the leading technology provider for over 10,000 customers across 15 countries.
EWS and Jonas are a part of the Constellation family of companies.  Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia.  Constellation is publicly traded on the Toronto Stock Exchange under the symbol “CSU” and is currently Canada’s 3rd largest software company.  In 2005, Constellation was the winner of the prestigious “Canada’s 50 Best Managed Companies.”  Constellation group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Job Description :

The EWS support Level I will be responsible for ongoing support of our MoversSuite and Dynamics Product at a basic support level with the ability to handle technical to include providing timely and efficient updates and solution to customers via phone, web, or email.  You will interact with our clients, on-line and over the phone so you have excellent communication skills, are positive and energetic.

  • Respond quickly and efficiently to phone calls, tickets and emails from product users
  • Troubleshoot basic and advanced customer support requests to a satisfactory resolution
  • Build customer trust, and ensure customer satisfaction
  • Run basic SQL scripts
  • Train support level I
  • Document knowledge base articles
  • Build a culture of excellence in customer support
  • Share information and ideas from customers with the product team
  • Establish good processes for handling support requests
  • Bachelor’s Degree from an accredited university
  • 1-2 year Movers Suite software experience
  • Customer support experience a plus
  • Outstanding interpersonal and business communication skills
  • Basic SQL knowledge and scripting abilities
  • Ability to work individually as well as in a team environment
  • Effective time management and schedule adherence skills a must
  • Strong written and verbal communication skills with effective complaint handling & case resolution experience.
  • Able to apply customer service and analytical skills in a software environment
  • Good understanding and experience with MS Office Suite and other common desktop software applications
  • Detailed troubleshooting, problem solving and root-cause analysis skills to promptly resolve client issues
  • Strong work ethic and attention to detail with excellent documentation and client follow-up abilities

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"Equal Opportunity Employer”