Implementation Specialist

Granbury Solutions

Nov 15, 2019

Website :


Location :

Irving, Texas

Job Type :

Full Time

Company Description :

The Company
Are you an experienced restaurant manager who always seems to be the one assigned to fix the POS system?  Looking to translate your restaurant experience into a long term technology career?  Do you enjoy meeting new people, consulting with them to improve their restaurant, and helping them learn new skills?  If so, please consider joining our team as a Technology Trainer!
Thrive POS is a modern, sophisticated SAAS-based point-of-sale solution designed to help small chain and independent pizzerias compete with the big guys to put quality pizza in the mouths of hungry eaters nationwide.   We offer restaurant owners the tools they need to compete - including point-of-sale, online ordering and loyalty solutions.
Our field trainers travel to restaurant sites nationwide to implement these systems.  You’ll be installing hardware, configuring software to meet client needs, training staff and managers, and coaching owners through the adoption of new technology. 


Job Description :

Job Responsibilities:

  • Travel onsite (expect to be traveling 75% of the time, including occasional weekends) to install hardware and software and configure the system to meet the unique needs of the restaurant operation.
  • Configure restaurant network and internet access, connect POS to phone system and other 3rd party solutions.
  • Train the restaurant staff, managers and owners on successful use of the solutions.
  • Collaborate with internal departments including sales, support and development, on client specific concerns, promote problem-solving discussions for solutions with clients.
  • Provide regular communication to internal team members with early identification of issues.
  • Ensure that projects are completed on time and within budget.
  • For some projects, work with restaurant corporate trainers and staff to uphold their corporate policy and standards.
  • Create menus or online ordering sites using basic graphic design skills and common image editing software.
Job Qualifications:
  • At least 2 years restaurant experience, preferably managerial.
  • Demonstrated experience (professional or personal) working with technology including basic understanding of hardware and networking.
  • Customer focused, driven for results and dedicated to meeting the expectations and requirements of internal and external customers;
  • Ability to quickly and professionally establish and maintains effective relationships with customers, gaining their trust and respect.
  • Strong presentation and training skills, ability to speak effectively to a group.
  • Demonstrate patience when working with a wide variety of people and training to different skill levels.
  • Excellent English verbal and written communication skills
  • A strong technical learner quickly able to understand technical concepts, self-directed in learning new skills.
  • Solid organizational skills including attention to detail and multitasking skills
  • A problem solver that can effectively cope with change and remains cool under pressure.  
  • Ability and willingness to travel nationwide 75% of the month, including occasional weekends.
  • Ability to meet company expense reimbursement requirements.
    Ability to lift or move up to 35 pounds
Candidates will be considered for a Level 2 trainer position if they meet the following Qualifications:
  • Certified knowledge of the Thrive POS, online and loyalty solutions
  • 2 or more years experience in technical support or on site implementations of restaurant technology.

Is This You?


To apply for this position, submit a resume to Human Resources at:


“An Equal Opportunity Employer”