Customer Success Representative - Common CENTS Solutions

Common CENTS Solutions

Oct 23, 2018

Website :

Location :

Jackson, MS

Job Type :

Full Time

Company Description :

Common CENTS Solutions, Inc. is a leading provider of Micros POS systems, cashless purchasing applications and patient in room dining applications to the restaurant, healthcare and senior living markets.

Job Description :

We are seeking a dedicated professional for the position of Customer Support Representative. The successful candidate will be an integral part of the CCS Team in a high growth organization. This is an exciting opportunity for an individual looking for a fast paced environment where experience in the food service and or nutrition field is highly regarded.

Reporting to the Manager Customer Support, the core responsibilities of the position are as follows:

  • Provide timely and efficient application and basic technical support to existing customers via phone web, or email.
  • Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time
  • Must be able to learn and retain knowledge quickly. Problem solving and troubleshooting skills are a must.
  • Courteous and professional phone manner with the ability to deliver an A+ customer experience
  • Train customers on installed products over the phone
  • Call case management may require work outside normal business hours
  • Participation in our afterhours support on call program
  • Other duties as needed.
  • The ideal candidate must have a proven track record of consistently exceeding established measurements for goals and objectives.
  • Knowledge of POS Applications such as Micros
  • Preferred candidates will have a strong background in Microsoft windows operating systems.
  • BS/BA in related field, Business or Technical
  • 2005 & 2008 SQL knowledge is a plus.
  • Good Microsoft Office skills
  • Experience with CRM software is preferred, as extensive use of required.
  • Excellent verbal and written communication skills
  • Strong organizational, detail and interpersonal skills
  • Work as a team player
Position includes a base salary (based on experience) and is bonus eligible. Company provides laptop, mobile phone expense, company credit card and bi-monthly expense reimbursements. A comprehensive benefits package is also included.

If you feel that you are the Team Player that we are looking for, please submit your resume and a one-page letter stating why you think you are the candidate that we are looking for. As part of Common CENTS’s evaluation, candidates will be required to complete a background information check, prior to any offer being extended.

Is This You?

To apply for this position, submit your resume to Human Resources at:
Please indicate job title in the subject heading of your email
“An Equal Opportunity Employer”