Customer Support Representative

Innovative Computer Solutions

Apr 03, 2019

Website :

Location :

Manasquan, NJ

Job Type :

Full Time

Company Description :

WinePOS is the industry standard for inventory control and point of sale in the retail beer, liquor, & wine store.

Job Description :

We are seeking a highly motivated, energetic Customer Support Reprersentative to assist accounts using our Point-of-Sale system for Liquor Stores.  This is a full-time position, on location, in our Manasquan New Jersey office.

The position is ideal for friendly, customer-focused, self-motivated, patient, dependable individuals, who are looking to use the opportunity to grow within a great organization.  Our highly reputable company offers career growth opportunities,  a complete benefits package including 401k, a friendly team, and a great business casual working environment.  Candidates with drive and perseverance will open the door for other opportunities within the organization.
Job Responsibilities:

  • Serve as the first point of contact for ICS customers
  • Entering Support requests into Salesforce
  • Maintain Customer database integrity
  • Assist customers with progression of cases and follow-up as required
  • Collaborate with other departments or offices as necessary to expedite resolution
  • Daily interaction with other members of the CSR team, Vendors and supporting companies
Job Qualifications:
  • High School diploma or equivalent, associate’s degree preferred
  • Outstanding communication skills, both written and oral
  • Desire and ability to learn on the fly
  • Computer experience essential
    • Network expertise a plus
    • PC and Mac familiarity
  • Previous support experience helpful
Job Skills and Attributes:
  • Must be accurate, reliable and well organized
  • Ability to multi-task
  • Ability to deal with frequent interruptions and pickup where things left off
  • Ability to deal with difficult situations and handle in a calm, professional manner
  • Must be patient, courteous and tactful

Is This You?

To apply for this position, submit a resume to Human Resources at:
Please indicate job title in the subject heading of your email
"Equal Opportunity Employer”