Customer Support Analyst - Accounting Experience Required

Vertical Market Software

Oct 26, 2018

Website :

Location :

Pensacola, FL

Job Type :

Full Time

Company Description :

Founded in 1984, Vertical Market Software (VMS) is a leading provider of integrated business management software to the construction and service markets. With over 25 years of experience, three versions of our core system (Text, GUI, and .NET) and customer centric focus, we know what it takes to be successful. As a result, we have set a new standard for customer service leadership. Our construction accounting, job cost and service management applications are developed in-house, and our development plans are driven by customer feedback and a collaboration of our team approach to a successful business. VMS is committed to creating innovative solutions in the Microsoft .NET/SQL environments that keep our clients on the cutting edge of technology. At VMS, our people are our strength. With large anticipated growth over the next two years, we are looking for energetic, self-motivated, individuals who will lead the charge in making sure VMS will be here for many years to come.

Job Description :

Are you looking for a position with upward mobility and an opportunity for advancement?  Do you like to travel?

 Then a position on the VMS Customer Support team may be the position you are seeking!!

The Customer Support Analyst is responsible for providing 1st-level support to our robust enterprise software system while striving to achieve first-call resolution to customer issues. The successful candidate will have strong communications skills, knowledge of business and accounting, and a professional and positive attitude. This position requires travel that may include weekends. Some overtime may be required. Candidate must be a self-starter.

  • Respond quickly and effectively to phone calls, tickets and email from users of our products
  • Troubleshoot and drive customer support requests to a satisfactory resolution
  • Build customer trust and ensure customer satisfaction
  • Build a culture of excellence in customer support
  • Share information from customers with the customer support and product teams
  • Follow established processes for handling support requests
  • Consult with clients and review their current work process to assess their needs
  • Implement a complete accounting solution from inception to Go Live
  • Deliver quality training to the VMS customers remotely and/or on-site
  • As project manager, manage implementations to meet all milestones according to the project schedule
  • A degree in Business Administration or Accounting preferred
  • A strong understanding of business management/accounting software with an understanding of how this type of software can be applied in business
  • An ability to competently use Microsoft Office products such as Word, Excel and Power Point
  • Previous experience with and the ability to use problem resolution software for managing work load
  • A team player with the ability to work under their own initiative and a willingness to take personal responsibility for tasks assigned to them
  • A self-motivated and resourceful individual who is willing to learn and to share knowledge
  • Excellent oral and written communication skills and the ability to build a professional relationship with customers
  • Previous experience in customer support is preferred

Is This You?

To apply for this position, submit your resume to Human Resources at:
Please indicate job title in the subject heading of your email
“An Equal Opportunity Employer”