Customer Service Representative

Member Solutions

Feb 27, 2019

Website :

Location :

Hatboro, PA

Job Type :

Full Time

Company Description :

Member Solutions has built its business on an unwavering commitment to serving membership-based businesses.  We support more than 2,200 clients across North America and Australia. Since 1991, we have been providing full-service billing, software and business advisory services to fitness, martial arts, and health-related clients. 
Member Solutions has once again been named as one of the fastest-growing companies in America by Inc. Magazine in its Inc. 500/5,000 list, ranking #205 in the financial services category.
The company operates a proprietary payment processing platform and tightly integrated call center to deliver its full-service billing solution.  The company offers a series of web-based applications for front-desk operations, member management, financial reporting, and event registration.  An automated programming interface (API) is available for corporate users or operators of client applications that wish to leverage our highly scalable, redundant and PCI compliant platform for payment processing, transaction gateway services and billing.
Our Mission is to make membership-based organizations more successful by reliably and consistently delivering practical, technology-driven, business solutions enhanced by great service.  We achieve this by recruiting, developing and retaining a great group of highly motivated and hard-working team members.

Job Description :

About 35% of the calls handled by our CS team are inbound calls from members who call us to make payments, change billing information or cancel their account.  65% of the calls are outbound to delinquent accounts.

  • Experience handling customer and client inbound inquiries, payment due, reminder calls, follow-up calls and conflict resolution.
  • Positive and Empathetic
  • Quality focused
  • Multi-taskers
  • Problem solvers who are great at listening, and analyzing information over the phone.
  • Dedicated to follow-up and documentation
  • 2 or more years of successful call center experience
  • Excellent, effective and clear written and oral communication to customers, clients and colleagues.
  • Proven ability to resolve complex client concerns/issues on their own
  • Proven ability to de-escalate difficult caller/situations on their own and within expected timeframe by both email and over the phone.
  • Demonstrated ability to provide critical feedback to CS management team
  • Continually Score Proficient on Coaching Assessments
  • Our customer service team works 40 hours per week Monday- Friday, some evenings are required.

Is This You?

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"Equal Opportunity Employer”