Customer Support Representative - Common CENTS Solutions

Common CENTS Solutiosn

Oct 22, 2018

Website :

Location :

Jackson, MS

Job Type :

Full Time

Company Description :

Common CENTS Solutions, Inc. is a leading provider of Micros POS systems, cashless purchasing applications and patient in room dining applications to the healthcare and senior living markets.

Job Description :

We are seeking a dedicated professional for the position of Customer Support Representative.  The successful candidate will be an integral part of the CCS Team in a high growth organization.  This is an exciting opportunity for an individual looking for a fast-paced environment where experience in the food service and or nutrition field is highly regarded. Beyond direct interaction with our customers, this individual will work with internal departments to ensure customer needs are being met in a timely manner. To succeed in this role, this individual must have an intense passion and focus on customer success.
QUALITIES: Customer-Focused, Passion, Integrity/Trust, Time Management, Perseverance, Problem Solving
Reporting to the Manager Customer Support, the core responsibilities of the position are as follows:
  • Provide timely and efficient application and basic technical support to existing customers via phone, web, or email
  • Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time
  • Must be able to learn and retain knowledge quickly.  Problem solving and troubleshooting skills are a must
  • Deliver courteous and professional message with the ability to deliver an A+ customer experience
  • Provide basic training to customers on installed products
  • Call case management may require work outside normal business hours
  • Participation in our afterhours support on call program
  • Other duties as needed
  • The ideal candidate must have a proven track record of consistently exceeding established measurements for goals and objectives
  • Knowledge of POS Applications such as Micros is a plus
  • Preferred candidates will have a strong background in Microsoft windows operating systems
  • ​BS/BA in related field, Business or Technical
  • Microsoft SQL knowledge is a plus, but not required
  • Experience with CRM software is preferred, as extensive use of required
  • Excellent verbal and written communication skills
  • Strong organizational, detail and interpersonal skills
  • Must possess an enthusiastic personality and foster a positive work environment
  • Work as a team player with a customer-focused attitude
Position includes a base salary (based on experience) and is bonus eligible. Company provides computer, mobile phone expense for on-call participation, and bi-monthly expense reimbursements. A comprehensive benefits package is also included.
If you feel that you are the Team Player that we are looking for, please submit your resume and a one-page letter stating why you think you are the candidate that we are looking for.  As part of Common CENTS’s evaluation, candidates will be required to complete a background information check, prior to any offer being extended.

Is This You?

To apply for this position, submit your resume to Human Resources at:
Please indicate job title in the subject heading of your email
“An Equal Opportunity Employer”