Technical Support Representative

CommonCents Solutions

May 08, 2017

Website :

www.commoncents.com

Location :

Jackson, MS

Job Type :

Full Time

Company Description :

Common CENTS Solutions, Inc. is a leading provider of MICROS POS systems, cashless purchasing applications and patient in-room dining applications to the restaurant, healthcare and senior living markets.

 

Job Description :


JOB RESPONSIBILITIES: 
Reporting to the Manager Customer Support, the core responsibilities of the position are as follows: 

  • Provide timely and efficient application and basic technical support to existing customers via phone web, or email
  • Must be able to multi-task in a fast-paced environment, set priorities within time constraints and complete assigned tasks on time
  • Must be able to learn and retain knowledge quickly. Problem solving and troubleshooting skills are a must
  • Courteous and professional phone manner with the ability to deliver an A+ customer experience
  • Train customers on installed products over the phone
  • Call case management may require work outside normal business hours
  • Participation in our afterhours support on call program
  • Other duties as needed

JOB QUALIFICATIONS:
  • The ideal candidate must have a proven track record of consistently exceeding established measurements for goals and objectives
  • Knowledge of POS Applications such as Micros
  • Preferred candidates will have a strong background in Microsoft windows operating systems
  • BS/BA in related field, Business or Technical
  • 2005 & 2008 SQL knowledge is a plus
  • Good Microsoft Office skills
  • Experience with CRM software is preferred, as extensive use of Salesforce.com required
  • Excellent verbal and written communication skills
  • Strong organizational, detail and interpersonal skills
  • Work as a team player
Position includes a base salary (based on experience) and is bonus eligible. Company provides laptop, mobile phone expense, company credit card and bi-monthly expense reimbursements. A comprehensive benefits package is also included.

If you feel that you are the Team Player that we are looking for, please submit your resume and a one-page letter stating why you think you are the candidate that we are looking for. As part of Common CENTS’s evaluation, candidates will be required to complete a background information check, prior to any offer being extended.
 

Is This You?

To apply for this position, submit a resume to Human Resources at: 

jobs@gjonas.com

Please indicate job title in subject heading of email 

“An Equal Opportunity Employer”