Systems Intergration Analyst

Constellation Payment Processing

Sep 08, 2017

Website :

www.csipay.com

Location :

Hatboro, PA

Job Type :

Full Time

Company Description :

Constellation Payments (CPP) was created to assist Constellation owned companies with their payment processing needs.  CPP offers a fully featured payment gateway platform along with merchant and ACH services internationally.  
 
Constellation Payments is a wholly-owned subsidiary of Jonas Software.  Jonas Software is the valued technology partner of over 50,000 customers worldwide in more than 30 countries.  Jonas employs over 1,600 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Job Description :

POSITION
We are looking for an IT Systems Analyst to oversee the technical implementation of key channel partners to our Constellation Payment Processing platform. The IT Systems Analyst will be responsible for managing a portfolio of partners to coordinate the appropriate deliverables and execute multiple, simultaneous projects that span across several key areas within Constellation Payments. The candidate will be expected to effectively manage client integrations, maintain project schedules, and ensure projects are delivered on time and accurately. As a key element to this role is the reviewing the technical elements of the integrations and be a subject matter expert to understand the requirements and provide solutions to the channel partners. Prior experience implementing software and payment solutions from a technical perspective, with enterprise clients is strongly preferred. This individual will work with software channel partners with geographic and market diversity as they interact with our gateway and payment platform.

This role involves participation in pre-sales presentations and be responsible for understanding technical best practices, and be able to communicate effectively in a customer facing environment. Internally, the role requires interaction with various departments including Product Management, Product
 
JOB RESPONSIBILITIES

  • Gather business requirements and use cases from channel partners and processors that are integrating with our payment processing platform. 
  • Perform analysis on requirements and develop project plan for integrated solutions. 
  • Manage the integration implementation through every phase of the project plan and pro-actively communicating milestones and impediments to internal and external stakeholders.  
  • Serve as a subject matter expert for channel partners and merchants with regards to Constellation Payments integrations, platform and merchant experience. 
  • Serve as the technical point of contact for channel partners by answering any questions related to integration and system processes. 
  • Accurately scope and document the technical implementation plan for the channel partners with trackable milestones.
  • Work with development and networking teams to ensure integration is thoroughly completed and passes certification. 
  • Engage in complex problem solving with key internal stakeholders as well as key external stakeholders
  • Serve as a liaison between the stakeholders, technical support team and development team to solve issues for partner integrations in a timely efficient manner. 
  • Utilize forward thinking to implement creative ways to improve customer relationships.
  • On a daily basis by work on customer issues, providing guidance on possible strategies to take, and stay in tune with the active Partner projects
  • Serve as a point of escalation for complex issues that are reported by internal and external stakeholders related to integrated solutions. Assisting in their resolution by owning and tracking the issue to resolution.  
  • Regularly contact Partners to ensure their support needs are being met and no open issues remain
  • Pro-actively communicate code releases to channel partners that add functionality and/or creates changes to the services they utilize. 
  • Perform account training and/or retraining functions as needed to each of your assigned accounts
  • Provide technical expertise and guidance throughout the sales cycle with partners
JOB QUALIFICATIONS:
  • BA/BS in Computer Science, or a related field or 2-5 years’ experience in an technical analysis role.
  • Experience working with APIs in various technology environments
  • Experience and comfort level working in an Agile environment
  • Experience based “Issue Resolution” skills that facilitate dialogue across all levels of a business including the c-suite
  • Payments industry experience a major plus- technical experience within the payment industry with card-not-present payment and/or risk management systems is strongly preferred
  • Understanding of Global Payment platforms. A bonus would be knowledge of Mobile Payments and the omni-channel landscape
  • Strong personal desire to improve and expand industry-related knowledge
  • Self-starter with a disposition to work independently with a commitment to detail in an organized manner and comfortable working independently in fast-paced environment
  • Good written and verbal communication skills, interpersonal and presentation skills and the proven ability to influence and communicate effectively
  • Confident speaker with ability to present, interact, and connect with executives, engineers and other technical contacts
  • Excellent facilitator and moderator with strong analytical, research, troubleshooting and problem solving skills
  • Natural ability to understand and articulate complex concepts in a clear and concise manner
  • Ability to architect technical solutions in response to customer requirements
  • Strong organization skills including resolution management and follow up
  • An ability to travel up to 20% (as required)

Is This You?

To apply for this position, submit a resume to Human Resources at: 

jobs@gjonas.com

Please indicate job title in subject heading of email 

“An Equal Opportunity Employer”