Payments Specialist - JFI

Jonas Fitness

Feb 15, 2018

Website :

Location :

Webster, TX

Job Type :

Full Time

Company Description :

Jonas Fitness, Inc. was created from the acquisition of the software, clients, billing services and other assets of Club Solutions by Fiserv, Inc. We are a division of Jonas Software, Inc., a leading provider of enterprise management software and billing solutions to a variety of industries, including golf and private club, fitness, sports and leisure, attractions, foodservice, construction and many more.
Jonas Software is the valued technology partner of over 25,000 customers worldwide in more than 15 countries.  Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and the Caribbean.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).
At Jonas Fitness, our vision is to be the branded global leader in fitness software and billing services. We strive every day to be recognized by customers and industry stakeholders as a trusted provider of "Software for Life" and as an ambassador for technology, product innovation, quality, and customer service. 

Job Description :

The Jonas Fitness workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment.  Due to recent growth we are seeking an ambitious candidate who will learn both our business as well as our clients’ businesses by being a part of our Payment Support Team.  For the right person, this will be the jumping off point for a promising career.  
Reporting to the Supervisor of Payment Support, the core responsibilities of the position are to:

  • Answer client payment inquiries via an inbound call center phone queue to assist with billing, payment processing and reconciliation issues
  • Serve as primary payment support liaison between Clients and Jonas Fitness
  • Promote and maintain a high quality, professional, service-oriented image among clients
  • Assist with automated clearing house (ACH) disputes and chargeback requests
  • Perform the daily balancing of internal accounts
  • Complete custom reporting requests from internal and external clients
  • Review client payment history to assess risk and update internal teams as necessary
  • Assist sales and account management teams to administer merchant applications with supporting documents.
  • Communicate directly with applicants as needed to obtain required information for merchant processing account approvals.
  • Maintain and document an organized system of receiving and submitting time sensitive Merchant information for underwriting approval.
  • Work with underwriting bank’s credit team to provide merchants multiple options to satisfy outstanding conditions required to approve the merchant account.
  • Maintain and update merchant account information for merchants in a timely manner.
  • Execute the implementations of ACH and Credit Card processing services by boarding specific data required by the processing banks
  • Resolve and respond to customer support request from merchants.
  • Work with internal support teams to assist merchants in resolving technical issues with processing
  • Bachelor’s degree or equivalent experience required
  • Some experience with NACHA and the financial services industry is helpful
  • Familiarity with Payment Card Industry (PCI) regulations and oversight structure is highly desirable
  • Previous customer service support help desk or account management experience with a general familiarity of call center performance metrics and managing through systems (Avaya, NICE, Sales Force)
  • Ability to build and support effective teams by working within a small technical support group to create positive working relationships
  • Knowledge of the Health Club industry and payment processing and ACH operations a plus
  • Proven ability to work in a fast-paced environment and meet deadlines while offering superior customer support
  • Proven ability to problem solve and teach others with effective presentation and documentation skills with a knowledge of Microsoft Office including Outlook, Excel, Word
  • Excellent composure, organizational, time management and customer service skills
  • Excellent command of the English language (spoken and written)
  • Proven ability in dealing with ambiguity.  Ability to troubleshoot and document issues in a clear and concise manner 

Is This You?

To apply for this position, submit your resume to Human Resources at:
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“An Equal Opportunity Employer”