POS Trainer - SMS


Jul 18, 2017

Website :


Location :

Henderson, NV

Job Type :

Full Time

Company Description :

Founded in 1984, Springer-Miller Systems develops comprehensive property management systems for the world’s finest hotels, resorts and spas. With the ATRIO® Guest Experience Management platform, Springer-Miller Systems has pioneered and delivered a new generation of technology for the hospitality industry; moving hospitality to the cloud, a new user experience, and to a new way of doing business. Springer-Miller also offers the SMS|Host Hospitality Management System, the first guest-centric property management system, and SpaSoft®, a fully integrated, dynamic spa and activities management solution.

Job Description :

The Trainer is responsible for preparing, facilitating, and performing on-site and online application implementation and training. Software training focused implementation projects including new installations, conversions, installed account audits and training, go live support, and post installation support will be performed. This position requires frequent travel and may require working varying shifts, long hours, and weekends.


  • Provide live on-site and online software training to clients on SMS products.
  • Create, document, and educate clients on customized procedures regarding the use of SMS products.
  • Install and upgrade SMS products.
  • Provide go-live support to properties after each installation.
  • Assist clients with customizing the configuration of SMS products.
  • Keep up to date on all software changes and enhancements.
  • Participate in the development of new installation and training materials
  • Assist in evaluation and revision of courses and course materials.
  • Write product related documentation; participate in webinars
  • Learn additional software packages, modules, or operating system platforms as directed.
  • Perform product, hardware and/or equipment testing.
  • Function as part of the support team when in the office and not scheduled for other duties.
  • Complete assigned projects in a timely manner and update management on project status.
  • When applicable, assist Senior Trainer as directed.
  • On-site responsibilities may include moving or unboxing equipment
  • Food & Beverage or POS experience required.
  • Previous customer service or support required.
  • Basic technical experience is ideal.
  • Experience in public speaking and training is ideal.
  • Ability to learn quickly when facing new problems with minimal supervision.
  • Flexibility to adapt to changing priorities and capacity to succeed in a fast paced environment.
  • Attention to detail and effective communication skills
  • Develop and maintain relationships with fellow team members and customers.
“An Equal Opportunity Employer”

Is This You?

To apply for this position, submit your resume to Human Resources at:
Please indicate job title in the subject heading of your email
“An Equal Opportunity Employer”