Help Desk Team Lead

Frontline Solutions

Jun 14, 2017

Website :

www.frontlinesolutions.com/

Location :

Wayne, PA

Job Type :

Full Time

Company Description :

Frontline Solutions was founded in 1997 and specializes in developing Point of Sale software solutions that integrate all areas of business operations into one complete solution. The business grew out of the need to bring together multiple areas of business operations into one complete package that provides a single source solution for managing ice rinks, multi-sport complexes, minor league baseball teams, ski resorts and other general attraction facilities.

Frontline Solutions is a division of Jonas Software who is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing industries. Within these vertical markets, Jonas boasts 48 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,200 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia, New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

 

Job Description :

Frontline is seeking a self-motivated, ambitious individual to provide software training and technical support for clients.

JOB RESPONSIBILITIES

Some Responsibilities include, but are not limited to:

  • Provide software training and technical support for existing clients
  • Conduct new client training and software/hardware installation either live at the customer’s location or via the internet
  • Answer end user questions on the help desk and assist with product testing and documentation
  • Provide help desk support for clients within the sports, recreation, attractions and entertainment industries
  • Nationwide travel of up to 25% will be required

JOB QUALIFICATIONS:
  • Associate/Bachelor’s degree in Computer Science or equivalent years or work experience
  • 1-3 years of customer service experience
  • A minimum of 1 year of training experience, preferably in a software environment
  • Good computer skills as well as a solid business acumen
  • knowledge of Point of Sale and Ticketing would be an asset
  • Experience working in a sports environment is a plus
  • General knowledge of PC networks and operating systems is required
  • Good communication skills with the ability to work in a fast paced environment
  • Ability to travel without restriction

Is This You?

 

To apply for this position, submit a resume to Human Resources at: