Customer Support and Training

EZ Facility

Jun 08, 2017

Website :

www.ezfacility.com/

Location :

Woodbury, NY

Job Type :

Full Time

Company Description :

CampSite, a division of EZFacility, offers an innovative and easy-to-use camp management software system that allows camps to manage all aspects of their business online. Whether it’s online registration, billing, reporting, medical management, staffing or program scheduling, CampSite is a one-stop-shop for all camp management needs.

CampSite is located at EZFacility’s headquarters in Woodbury, New York. As part of the fitness and Sports Division of Jonas Software, our goal is to be recognized by customers and respective industry stakeholders as a trusted provider of "Software for Life" in the areas of technology, product innovation, quality, and customer service.

 

Job Description :

JOB RESPONSIBILITIES: 
As a Support and Training Specialist at CampSite, you will be the dedicated Support and Training Specialist to all Camps assigned to you. Responsibilities include, but are not limited to the following: 

  • Receive and respond to customer support tickets and phone calls quickly and efficiently
  • Work with the Support and Development teams to diagnose customer issues and come to an expeditious resolution
  • Share customer feedback and functionality requests with the Product Management team
  • Collaborate with the Sales team to understand a Camp’s needs, by reviewing their current processes and evaluating the best way to set up t heir Camp in CampSite
  • Consult with new Camps to review their database setup and make changes as necessary
  • Manipulate new Camp data for migration from their existing system and coordinate with the Development team to import this data into CampSite
  • Provide one-on-one training to all of our assigned Camps via WebEx
  • Create and maintain training materials and support documentation
  • Build strong relationships with customers, ensuring trust and 100% satisfaction
  • Review and rest new product functionality

JOB QUALIFICATIONS:
  • Bachelor’s degree or equivalent experience
  • A self-starter with a strong work ethic and superior attention to detail
  • The ability to work independently on multiple projects simultaneously with minimal direction
  • Excellent written, verbal and interpersonal communication skills
  • The ability to quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members
  • The ability to learn new programs quickly is essential
  • Strong knowledge of Microsoft Excel required
  • Previous experience in a Customer Support and Training Role. Technical Experience preferred
  • Friendly, outgoing, empathetic and customer focused
  • Knowledge of Day and Residential Summer Camp administrative processes a big plus
  • Knowledge of web based software (SaaS) is a plus
  • Familiarity with ZenDesk, ScreenSteps and SalesForce or similar systems is a plus
  • Willingness to work variable hours during the busy summer support season

Is This You?

IS THIS YOU?

To apply for this position, submit a resume to Human Resources at: 

jobs@gjonas.com

Please indicate job title in subject heading of email 

“An Equal Opportunity Employer”