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Customer Support Analyst - Club Division

10/1/2014
 

Customer Support Analyst

Jonas Software - Club Division

Markham, ON

THE COMPANY 

Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing industries. Within these vertical markets, Jonas boasts 53 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 40,000 customers worldwide in more than 15 countries. Jonas employs over 1,500 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia, New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).

POSITION:  

Due to exceptional growth and planned further expansion, we are seeking an experienced Customer Support Analyst to complement our Club Software Support Team.  
 
JOB RESPONSIBILITIES 

Reporting to the Director of Client Services, the core responsibilities of the position are to:

  • Troubleshoot Client Issues in a timely manner
  • Serve as primary Support liaison between Clients and Jonas
  • Keep Clients informed of progression with issues and provide follow up as necessary
  • Collaborate with other departments or offices as necessary to expedite resolutions
  • Promote and maintain a high quality, professional, service-oriented company image among clients
  • Assist with testing of the Club product
QUALIFICATIONS:
  • Accounting Degree and/or experience
  • Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
  • Customer service experience preferably in the software industry
  • Proven ability to meet deadlines
  • Proven ability to problem solve and teach others
  • Outstanding communication skills (oral and written)
  • Able to manage multiple priorities

IS THIS YOU?

To apply for this position, submit a resume to Human Resources at: 

jobs@gjonas.com

Please indicate job title in subject heading of email 

“An Equal Opportunity Employer”

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