Customer Support Analyst
Jonas Software - Club Division
Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing industries. Within these vertical markets, Jonas boasts 48 distinct brands, all of which are respected and longstanding leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 40,000 customers worldwide in more than 15 countries. Jonas employs over 1,400 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).
Due to exceptional growth and planned further expansion, we are seeking an experienced Customer Support Analyst to complement our Club Software Support Team.
Reporting to the Director of Client Services, the core responsibilities of the position are to:
Troubleshoot Client Issues in a timely manner
Serve as primary Support liaison between Clients and Jonas
Keep Clients informed of progression with issues and provide follow up as necessary
Collaborate with other departments or offices as necessary to expedite resolutions
Promote and maintain a high quality, professional, service-oriented company image among clients
Assist with testing of the Club product
Accounting Degree and/or experience
Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
Customer service experience preferably in the software industry
Proven ability to meet deadlines
Proven ability to problem solve and teach others
Outstanding communication skills (oral and written)
Able to manage multiple priorities
IS THIS YOU?
To apply for this position, submit a resume to Human Resources at:
Please indicate job title in subject heading of email
“An Equal Opportunity Employer”