Customer Support Analyst
Jonas Software - Construction Division
Looking for a rewarding career in a company that gives you opportunities for advancement? Enjoy working in a fast-paced, team environment that challenges you every day? Then, we want to meet you.
Our vision is to be the branded global leader and to be recognized by customers as the trusted provider of ‘Software for Life’. As an ambassador for technology, product innovation, quality, and customer service we understand that the most important part of our business is our people and that is why we are committed to investing in our employees.
Jonas Software is the leading provider of enterprise management software solutions in 10 industries including Golf, Foodservice, Construction, Leisure Fitness & Sports, Attractions and many others. Jonas boasts 40 distinct brands, all of which are respected and longstanding leaders within their fields.
Jonas Software is the valued technology partner of over 30,000 customers worldwide in more than 15 countries. Jonas employs over 1,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).
The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.
Reporting to the Support Manager, Construction, the core responsibilities of the position are to:
Troubleshoot client issues in a timely manner
Serve as primary support liaison between clients and Jonas
Keep clients informed of progression with issues and provide follow up as necessary
Collaborate with other departments or offices as necessary to expedite resolutions
Promote and maintain a high quality, professional, service-oriented company image among clients
Assist with testing of the construction product
Accounting degree and/or experience
Experience in accounting based applications preferably in Construction, Service and/or related industries a definite asset
Customer service experience preferably in the software industry an asset
Proven ability to meet deadlines
Proven ability to problem solve and teach others
Excellent organizational, time management and customer service skills
Excellent command of the English language (spoken and written)
IS THIS YOU?
To apply for this position, submit a resume to Human Resources at:
Please indicate job title in subject heading of email
“An Equal Opportunity Employer”
Please Note: This position is located in Canada. You must be legally entitled to work in Canada to be considered.