Client Service Coordinator

Efit

May 30, 2017

Website :

www.efitfinancial.com

Location :

Lakewood, CO

Job Type :

Full Time

Company Description :

Since 2002, eFit Financial, a division of EZFacility, has been a leader in full-service billing, processing, collections and member call-center services. Our suite of software and outsourced services provides the technology and financial support businesses need to help manage their club, gym or fitness center in real time, allowing them to focus 100% of their daily attention on growing businesses and satisfying their members.

The eFit Financial team brings over 30 years of health club business experience. Our experience and unique commitment to customer service, is combined with the latest software application technology and the industry's best payment processing service. eFit is based in Lakewood, Colorado. For more information on eFit Financial visit our website at www.efitfinancial.com

 

Job Description :

The Client Services Coordinator will provide initial and on-going training and support of Club Advantage software and play a crucial role in new client start-up efforts. In addition, they will work closely with the call center manager and support technician to handle client requests, client cancellations, and serve as a back-up for call center. The person for this position will be patient and attentive to customer needs assessment and customer feedback on products and services. He/she will be a hands-on first level trainer. The Client Services Coordinator is responsible for the implementation, configuration, and training of new clients on the Club Advantage software. They will work directly with sales staff to onboard new clients and work with tech support staff to communicate product issues. As the coordinator, it is their objective to ensure initial and ongoing client adoption of the standard Club Advantage protocols.

 

JOB RESPONSIBILITIES: 

  • Coordinate, schedule, and train new clients based on requirements from the sales team.
  • Customize training based on what the client needs.
  • Create and implement a system to follow up with clients in regards to past training, and any new training that may become available.
  • Gather information from clients and communicate with tech support team in regards to information about issues and potential product demands.
  • Work with the development team as a point of contact liaison during implementation of data transfer as needed.
  • Coordinate with Call Center Manager to ensure club information; including point of contact, is valid and up to date at all times.
  • Work with the Call Center Manager to effectively communicate any/all member account issues to the clients in a timely manner.
  • Communicate with the Development team in regards to any custom report requests or requirements received from the clients.
  • Client campaigns as outlined by Director of Operations
  • It is possible that this position may have to serve as a backup for Sales, when necessary. This may include demos, sales calls, follow-up’s, and any other assigned task.
  • Provide back up for call center as needed.

JOB QUALIFICATIONS 
  • High School Diploma (or Equivalent)
  • Strong presentation skills both verbal and technical
  • Strong interpersonal skills
  • Ability to stay customer and client focused
  • Excellent people and customer service skills
  • Friendly and outgoing
  • Good problem solving and problem resolution skills

Is This You?

IS THIS YOU?

 

To apply for this position, submit a resume to Human Resources at: 

jobs@gjonas.com

Please indicate job title in subject heading of email 

“An Equal Opportunity Employer”