Client Engagement Sales Rep - eFit

eFit Financial

Mar 06, 2018

Website :

www.efitfinancial.com

Location :

Lakewood, CO

Job Type :

Full Time

Company Description :

Since 2002, eFit Financial, a division of EZFacility, has been a leader in full-service billing, processing, collections and member call-center services. Our suite of software and outsourced services provides the technology and financial support businesses need to help manage their club, gym or fitness center in real time, allowing them to focus 100% of their daily attention on growing businesses and satisfying their members.

The eFit Financial team brings over 30 years of health club business experience. Our experience and unique commitment to customer service, is combined with the latest software application technology and the industry's best payment processing service. eFit is based in Lakewood, Colorado. For more information on eFit Financial visit our website at www.efitfinancial.com

Job Description :

POSITION
This position will be a dual role of customer service and sales. Responsible for overseeing a 
maximum of four customer service representatives and ensuring eFit Financial delivers the highest 
level of customer service possible. In addition, respond to sales leads on a sales force platform 
and manage the process from demo to contract execution. Works closely with the Operations and 
implementation departments ensuring all incoming clients have a smooth transition to eFit Financial 
software and billing services.

Completes quality control monitoring to ensure incoming clients are adequately trained on eFit 
Financial services and the Club Advantage software.

JOB RESPONSIBILITIES
Major Duties and Responsibilities:

  • Train clients on the eFit Financial Software when needed.
  • Use critical thinking skills to find issues and resolve problems for clients and members.
  • Ensure that the customer service group is staffed to sufficiently support the client and Customer call volume and performance objectives are met. This includes proper scheduling.
  • Construct sales pitches and presentations. This includes upselling current clients on eFit 
  • financial products and services.
  • Initiates sales process by scheduling demonstrations, making initial presentation, focusing on the Client needs, and following up in a timely manner.
  • Demonstrate product features before a sale.
  • Closes sales by building rapport with potential clients; explaining product and service 
  • capabilities, and overcoming objections.
  • Assist in tackling all daily/ weekly/ monthly call center numbers.
  • Handle escalated Member/Client calls as needed.
  • Handle retention calls
  • Be able to perform the following back-up duties:
    • Call Center Representative
    • Process Club name changes
    • Manage club cancellations and owner changes.
    • Prepare data files to send to clients during the cancellation process.
    • Manage add-on services from customers such as: bankruptcies; cancellation services; and relocations.
  • Delegate tasks to CSR’s to keep call center running smoothly.
  • Assist with annual performance reviews and disciplinary action as required by company policy.
  • Ensure all daily processes are complete in a timely manner.
  • Communicates with the implementation coordinator ensuring all incoming clients have a smooth transition to eFit Financial software and billing services.
JOB QUALIFICATIONS:
  • High School diploma
  • Excellent interpersonal skills, conflict resolution, and negotiation skills.
  • Superior oral, written, and presentation skills.
ADDITIONAL QUALIFICATIONS:
  • Bachelors’ or Associates’ Degree or the equivalent in a combination of completed college courses and/or experience in a business leadership role.
  • 1-4 years of Customer Service experience, preferably in a call center environment
  • 1-4 years of Sales experience

Is This You?

To apply for this position, submit your resume to Human Resources at:
 
jobs@gjonas.com
 
Please indicate job title in the subject heading of your email
 
“An Equal Opportunity Employer”