Billingual Application Support Associate

Jonas Fitness Inc.

Feb 22, 2017

Website :

Location :

Webster, TX

Job Type :

Full Time

Company Description :

Jonas Fitness, Inc. was created from the acquisition of the software, clients, billing services and other assets of Club Solutions by Fiserv, Inc. We are a division of Jonas Software, Inc., a leading provider of enterprise management software and billing solutions to a variety of industries, including golf and private club, fitness, sports and leisure, attractions, foodservice, construction and many more.

Jonas Software is the valued technology partner of over 50,000 customers worldwide in more than 30 countries. Jonas employs over 1,600 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

At Jonas Fitness, our vision is to be the branded global leader in fitness software and billing services. We strive every day to be recognized by customers and industry stakeholders as a trusted provider of "Software for Life" and as an ambassador for technology, product innovation, quality, and customer service.


Job Description :

 The Jonas Fitness workplace is dynamic and empowering, comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious candidate who will learn both our business as well as our clients’ businesses by being a part of our Customer Technical Support Team. For the right person, this will be the jumping off point for a promising career.

Position title



  • Troubleshoot client technical issues – system errors, data issues, performance issues, etc. in a timely manner while manning an inbound phone queue
  • Trace software to determine root causes of issues
  • Serve as primary Support liaison between Strategic Clients and Jonas Fitness
  • Document and escalate issues as necessary to Development, Product and Support Teams
  • keep clients informed of progression of issues and provide follow up as necessary
  • Collaborate with other departments or offices as necessary to expedite resolutions
  • Promote and maintain a high quality, professional, service-oriented image among clients

  • Previous help desk or account management experience with a general familiarity of call center performance metrics
  • Knowledge of the Health Club industry and EFT processing operations a plus
  • Familiar with general accounting principles, accounting software packages (QuickBooks, etc.) and basic financial reconciliation concepts
  • Customer service call center experience preferably in the software industry
  • Knowledge and experience with SQL, Advanced Excel, Database Structure an asset
  • Proven ability to work in a fast-paced environment and meet deadlines
  • Proven ability to problem solve and teach others
  • Excellent organizational, time management and customer service skills
  • Excellent command of the English language (spoken and written)
  • Availability to work a rotating shift to include one Saturday a month
  • Fluent in Spanish

Is This You?


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